En savoir plus sur Updox

SMS, rappels, fax, messagerie et chat vidéo conformes à la norme HIPAA avec des patients et d'autres fournisseurs via une awarding web.

En savoir plus sur Updox

Like shooting fish in a barrel to utilize - Connects easily to patient records- any doctor can become an experienced user very quickly. Patients find it easy to use equally long as they accept an updated phone.

The inability to fax blast to a contact list. The complexity of calculation/importing contact lists.

Updox - Notes

Notation moyenne

Simplicité d'utilisation

4,4

Probabilité de recommander le produit

Updox a reçu une notation globale de four.four étoiles sur v d'après 98 avis d'utilisateurs publiés sur Capterra.

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Utilisation

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Filtrer les avis (98)

Doede D.

Doede D.

Possessor/Physician (É.-U.)

Utilisateur LinkedIn vérifié

Cabinets médicaux, 2-ten employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

Good Software

v 50'année dernière

Commentaires : Overall very good.

Avantages :

I like the options of preview documents before managing them, multiple document management, and the customer service.

Inconvénients :

Wasn't truly integrated into EHR, so separate processing.

Frank B.

Physician owner (É.-U.)

Santé, bien-être et fettle, 2-x employés

Temps d'utilisation du logiciel : plus de deux ans

Source de 50'avis

Updox

4 il y a 2 ans

Commentaires : Only wish that we could have our function phone number identified when texts and calls go to the patients.

Avantages :

Allows rapid secure text messaging from my figurer to patients. Ease to fix and learn. Allows piece of cake fax retrieval and sorting. Non wasting newspaper for unwanted faxes. Charges are not per certificate or usage per client. Patients with appointments are easily reminded and asked to confirm the appointment. Cuts down on staff having to phone call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Inconvénients :

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary virtually opening the text since they do non recognize the phone number. Cannot upload PDF'south forms for completion for the patients. They demand to exist recreated in the Updox platform first. Nosotros want to utilise our forms that we already have, not reformat and retype it in Updox.

Utilisateur vérifié

CEO (É.-U.)

Utilisateur LinkedIn vérifié

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du logiciel : plus d'un an

Source de 50'avis

Poor customer support is inexcusable in Health Care

ane il y a 2 mois Nouveau

Commentaires : They go far very difficult to get real fourth dimension customer service disrupting patient intendance I am fed upwardly with this program. Often terminate upwardly using the free apps from Doximity for physicians which always works well this paid program fails. If we weren't stuck with PracticeFusion nosotros would never have signed up with a company that it is

Avantages :

Integration with PRACTICE FUSION we were non given a choice since they have already made the deal with each other

Inconvénients :

Poor client support afterwards you sign up and pay

Cody S.

Accounts Director (É.-U.)

Médecine douce, ii-10 employés

Temps d'utilisation du logiciel : 6 à 12 mois

Source de fifty'avis

Amazingly Easy to Use

five il y a 2 ans

Avantages :

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I tin can receive data and input it directly to patient files as well. This has saved me and so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools bachelor cover all facets of thing I demand, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools one time to empathise how to use them.

Inconvénients :

Sometimes information technology takes a little while for something I've "printed" to testify up in the inbox, simply that would be the case for a normal printer anyway. A quick "refresh" of the page gets information technology sorted, only speeding this procedure would be my only request!

Sheila B.

Nurse Practitioner, owner (É.-U.)

Cabinets médicaux, 2-ten employés

Temps d'utilisation du logiciel : 1 à 5 mois

Source de l'avis

Great software option for telemed, secure and like shooting fish in a barrel to use!

5 il y a 2 ans

Commentaires : Updox Video Conversation has fabricated a real difference in my ability to care for my patients. The quick whorl out to address the need for telehealth in the midst of the pandemic helped me to keep to serve my patients when they needed it most.

Avantages :

The software is easy to use from both the provider and patient side. At that place is no app to download, and I find my older patients actually capeesh that. Video quality is practiced. It is secure, which is important in a medical practice.

Inconvénients :

I would like to encounter better functionality with charting and using video chat simultaneously. Right now I take to either write notes and transcribe later, or apply two reckoner screens. It would exist nice if I could make the chat small and put it in the corner and so I could come across both at the same fourth dimension.

Teresa D.

Accounting Administrator (É.-U.)

Santé, bien-être et fitness, 11-50 employés

Temps d'utilisation du logiciel : 1 à five mois

Source de l'avis

Bang-up Product, easy to utilize

v il y a 2 ans

Commentaires : Had just a few problems with the initial startup with my figurer illiterate co-workers, lol.

Avantages :

I like the ease of using Updox. I tin can tag people with faxes for their department, I can edit documents before sending. We were using the old schoolhouse fax system and having trouble getting faxes or partial faxes . With Updox, we oasis't missed anything. And the option to go along the faxes in annal is awesome. Very happy with our purchase.

Inconvénients :

The just thing I would change is showing the user name who sent the fax in case information technology doesn't go thru.

Daniel M.

Physician (É.-U.)

Cabinets médicaux, 2-ten employés

Temps d'utilisation du logiciel : plus d'united nations an

Source de l'avis

Splendid production... expensive though

5 l'année dernière

Commentaires : They offer a keen product that streamlines receiving and sending faxes. I didn't use whatever of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper culling.

Avantages :

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Inconvénients :

The price, they are much more expensive than their competitors. And the fact that only about every advice from them was an attempt to upsell me to purchase another product from their service line.

Christine M.

physician (É.-U.)

Cabinets médicaux, 2-10 employés

Temps d'utilisation du logiciel : 1 à 5 mois

Source de l'avis

Updox Video Chat is an excellent improver to my practise

v il y a 2 ans

Commentaires : Nosotros were upwardly and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Avantages :

Easy to acquire and apply. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Inconvénients :

It'due south so small information technology'southward virtually insignificant, merely I wish at that place was an end time option on the summary in improver to the duration. Not a large deal, but it would be a nice feature.

Joyce M.

Accounts Managing director (É.-U.)

Médecine douce, 2-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de fifty'avis

Great streamlined service

5 il y a 5 mois

Commentaires : This software has made my day-to-day life then much easier and efficient. Existence able to fax a load of documents with a couple of clicks makes all the divergence. No paper mess.

Avantages :

What I like near is the ability to transport all the documents that I need to fax for the day over to this software, while Updox keeps information technology organized and in order, easy to view and classify and send with only a couple of clicks. This software as well makes it piece of cake to double-check your work and not deal with all the newspaper mess. The integration to our medical software was like shooting fish in a barrel and simple and troubleshooting anything with the visitor is always accessible.

Inconvénients :

The just feature I dislike is the contacts system. Making a new contact or cleaning upwards your contact list should exist simpler than it is now.

Diana F.

Diana F.

Medical Scribe/Back up Staff (É.-U.)

Utilisateur LinkedIn vérifié

Santé, bien-être et fitness, ii-ten employés

Temps d'utilisation du logiciel : plus d'un an

Source de 50'avis

Dainty platform

four il y a 3 ans

Commentaires : Sales and IT departments are easy to work with. Employees are friendly and knowledgeable.

Avantages :

Easy to use. Convenience to use from whatsoever device.

Inconvénients :

Crashing issues. It does crash well-nigh daily with slow importing or disability to transport to patient portals.

Réponse de 50'équipe de Updox

il y a two ans

Thank y'all for reviewing Updox. Nosotros appreciate the feedback and are glad our solution works well for your business concern. If you do experience any downtime, delight make certain to check our status update page - status.updox.com. Our status update page volition notify you with any issues, provide resolutions and workarounds. If you take any questions or concerns in the future, you can ever reach out to your dedicated Customer Success Managing director to ensure you are getting the virtually value out of your Updox feel. Thanks for Updoxing!

Mary-beth C.

Nurse Practitioner (É.-U.)

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

First-class functionality

five il y a 2 ans

Commentaires : Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and engagement forms without ever needing to impress and then re upload .

Avantages :

I am a nurse practitioner with a micro functional medicine exercise, always looking to be as paperless equally possible. I love Updox for several reasons. Ane is that when labs come in, I accept many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself so easily download the results. Currently Updoz does not interface with my EHR just hopefully in the time to come for ease of moving information technology direct into the patients nautical chart. I also dearest that I tin can drop a blank give-and-take document into the main portal and create a new document right there with ease and so fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.

Inconvénients :

I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox stock-still a feature which has been and so helpful. I can at present hands resend a fax from where information technology originated, after writing on it or signing it. That hadn't been a user friendly function before now and so thank you!

Alisa P.

It Professional (É.-U.)

Services et technologies de l'data, Travailleur autonome

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

Constructive and User Friendly

4 il y a ii ans

Commentaires : Like I mentioned, the medical office that I back up that uses Updox is not very tech savvy -- and yet they have had fewer bug with Updox than with whatsoever other software that they use regularly. When I have needed to install Updox "printers" I was able to detect clear instructions online for basic installation, as well as information for the specific issue I was dealing with at the time. When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent data very speedily so that the issue could exist resolved.

Avantages :

I have supported a medical function with 4 providers for over a decade, providing computer and technical back up. The medical office has been using Updox for most 6 years. I have been impressed with how user-friendly the product is. Well-nigh of the people in this office struggle to update Java every iii months (which is a required part of the electronic medical record software.) However, they have been able to install Updox with minimal support from me. The office does occasionally contact Updox'south technical back up, and they are able to successfully help them the majority of the time. (If Updox's tech support tin't solve the problem, and so I will get chosen.)

Inconvénients :

Each user has his/her own username and countersign input into the emulated printer installation, and sometimes the staff ends up inadvertently using someone else'south credentials. Information technology doesn't encounter to affect the running of the software in any significant way (staff has reported no problems from this,) only it is something that I've noticed over the years.

Zakia Yard.

OFFICE Banana (É.-U.)

Cabinets médicaux, 2-ten employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

User for over 8 years in a medial practice

5 il y a ii ans

Commentaires : Overall for our practice, it is a huge aid. Customer service always return your calls and aid you with any bug yous run into in running the program.

Avantages :

I like how the software integrates with our EMR program. It saves paper on incoming faxes likewise as time for scanning documents from a fax machine into a patient's nautical chart. Information technology makes the workload much easier on the staff every bit well as myself. I also similar that it acts as an email to which we can receive correspondences from there as well.

Inconvénients :

I wish some features were less costly such equally the scheduling featuring. I wish that was automatically integrated to allow patients to make appointments online to minimize some of the telephone traffic nosotros receive regarding appointments. I too like the call reminder feature to remind patients of appointments but the overall cost outweighs the purchase of the feature.

Bassem South.

Systems Dev Coordinator (É.-U.)

Produits pharmaceutiques, 11-50 employés

Temps d'utilisation du logiciel : plus d'united nations an

Source de 50'avis

Dandy Product. Tin can be better.

4 il y a two ans

Commentaires : It is pleasing, but can be meliorate.

Avantages :

Its versatility and consistency. You can hands trust it to ensure that everything you needed done will be washed, and if for any reason it is unable to send a fax or a message, it volition alarm you. It also has swell staff/user settings that help in larger teams.

Inconvénients :

The inability to fax blast to a contact listing. The complication of adding/importing contact lists. The UI gets messy pretty quickly.

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de fifty'avis

The about pragmatic approach to instant secure video conversation I know of

5 il y a two ans

Commentaires : I have used every form of telemedicine video connection in the manufacture and this is without question the unmarried near businesslike way to engage anyone instantly for efficient virtual care

Avantages :

It is tied to a clinical accost volume, and easily escalated text messaging with patients or other colleagues, or anyone really. The key to video conversation is making sure that the event happens when expected, there are no unnecessary delays on either end, and that getting people involved is tied to messaging advice, which is far more than of a foundation than any video chat process itself

Inconvénients :

Would similar the ability to brand a phone call out to invite in a translator or third party, same for a group video chat. But I know that is being worked on anyway

Sarah H.

Clinical Lab Specialist (É.-U.)

Hôpitaux et soins de santé, 11-50 employés

Temps d'utilisation du logiciel : plus d'united nations an

Source de l'avis

Easy to use, processes apace, simple presentation.

5 il y a iv ans

Commentaires : Easy fax/uploading processing

Avantages :

I dearest being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows usa to process them as they come in and send them where they need to get. It's squeamish to exist able to send faxes speedily and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Inconvénients :

I wish that the organisation was a picayune more intuitive as far as what types of documents are within the inbox. Nosotros have many people using the software, then at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I besides don't like the inbox feature, It doesn't seem to have much utilise. It would be great if documents could be faxed directly to that inbox or emailed.

Réponse de l'équipe de Updox

il y a 2 ans

Hi Sarah, thanks so much for your review! We appreciate the feedback and are glad nosotros make information technology easier to fax electronically both apace and accurately. Thanks for Updoxing!

Debra Chiliad.

Nurse Practitioner (É.-U.)

Santé, bien-être et fitness, 2-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

Updox took my practice to the adjacent leel

5 il y a 2 ans

Commentaires : I am able to receive faxes directly to my computer. If they are concerning a patient they can exist integrated right into their chart on Practice Fusion.
Since starting the message and telephone call reminders of appointments my no shows accept dropped to almost nothing at present.

Avantages :

Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my reckoner. Information technology is piece of cake to ship reminder message to patients about appointments. It is easy to text patients when yous can not reach them by telephone The new features that were added work great especially since much of my do in the last 3 months has been on line due to COVID 19.

Inconvénients :

If I accept over 15 documents to send to one place if they are not on page i and so I accept to do multiple faxes.

Hôpitaux et soins de santé, ii-ten employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

Customer service problems

1 l'année dernière

Commentaires : Excellent until this July, and terrible later that. This summer when they changed their business model they became a totally dissimilar company doing a totally different product. With no alert, they were "telamedicine" and not a secure fax catchment arrangement. Probably they were taken over by someone who had cruel business habits.

Avantages :

In its previous rendition UpDox was very expert and piece of cake to utilise.

Inconvénients :

They changed their business organization model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their client service did not answer. When I finally talked to a person (later on calling sales, because no ane else answers) they claimed they had tried to call and e-mail the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "conversation" pick, the simply one they previously allowed me to employ was really people from another country who had no power to exercise any deportment at all. Then when I finally got a person on the line to cancel, subsequently three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to apply and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know non to accept whatever more withdrawals from this company.

Réponse de 50'équipe de Updox

l'année dernière

Dr. Holland We're distressing you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. Nosotros're proud of our diverse workforce that includes staff from unlike backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge bear on beyond healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank y'all for your previous partnership.

Heather P.

Do Manager (É.-U.)

Santé, bien-être et fettle, 11-50 employés

Temps d'utilisation du logiciel : plus d'un an

Source de 50'avis

UPDOX VIDEO CHAT REVIEW

5 il y a 2 ans

Commentaires : Nosotros offer telemedicine visits while insurance companies are notwithstanding accepting these types of visits.

Avantages :

My office used Updox daily for incoming electronic faxes and for our outgoing faxes. When Updox offered a video chat I jumped at the chance because it was correct effectually the fourth dimension when COVID-19 first appeared and people were using Zoom. I tried using Zoom but information technology had no where near the capabilities that Updox has. It was easier to utilize and because I was already a customer with Updox it would look up the patient proper name and number or email address. It besides has a identify to document for the record and a place for pictures. This is really helpful. I also loved the fact that information technology was HIPAA compliant. Zoom was non.

Inconvénients :

I can't think of anything I would alter.

Dan B.

BH Director (É.-U.)

Cabinets médicaux, 201-500 employés

Temps d'utilisation du logiciel : six à 12 mois

Source de 50'avis

Updox Video

4 il y a 2 ans

Commentaires : Updox representative responds to needs apace and service has made telehealth transition quick and relatively piece of cake.

Avantages :

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Inconvénients :

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are likewise interested in expanded capabilities including online screening formats. Some users have difficult enabling video/sound equipment.

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du logiciel : Version d'essai gratuite

Source de l'avis

Not a good flow

5 il y a ii ans

Commentaires : Average. Would swich to doxy.me
On Doxy I tin send messages on chat window to patient to drop them a quick message.
Also the flow is much better, where patient is waiting in virtual waiting room (similar to real life) and I just accept the call.

Avantages :

Continued to practise fusion and so phone number does not demand to be added

Inconvénients :

I am sad to say simply the catamenia is not good for a physician office. Whoever designed it did not have Physician office flow in listen. As a physician it's not efficient if I send a message or email to a patient and then wait for several minutes for patient to join in. I am wasting that time. Or I have to telephone call the patient to check their electronic mail

Elizabeth D.

Managing director (É.-U.)

Cabinets médicaux, 2-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de 50'avis

Fax Service

5 il y a 2 ans

Commentaires : Very satisfied. Information technology is very practical to be able to straight transfer reports to patients' charts, send faxes to specialists, secure messages to portals. Information technology is a very efficient program.

Avantages :

We mainly used Updox for faxes an emails. It is integrated to our medical records arrangement so it is very effective. Information technology is a time saver product. We are very satisfied with information technology. Unfortunately, they take moved to the internet access. I loved the fact that we could only click on the icon on the desktop and launch Updox.

Inconvénients :

Nothing. I have no problems with Updox and if we take a connection problem, support is always readily bachelor.

Chris P.

Office Director (É.-U.)

Hôpitaux et soins de santé, ii-10 employés

Temps d'utilisation du logiciel : plus de deux ans

Source de l'avis

Satisfied user

5 il y a 2 ans

Commentaires : The workload for our function would be tremendous without this exceptional tool. Great product! The newer feature of being able to text from Updox has streamlined much of our basic advice and helped close a gap for patient appointment reminders.

Avantages :

Updox is a bang-up programme and has worked beautifully with Exercise Fusion. The ease of having faxes come in and be able to direct link to a patients chart is invaluable!

Inconvénients :

Our's is a modest business, and the monthly fee can be a college cost for the service.

Michelle S.

Patient Services Coordinator (É.-U.)

Hôpitaux et soins de santé, 2-10 employés

Temps d'utilisation du logiciel : plus d'un an

Source de l'avis

Thank you Updox!!

5 il y a 2 ans

Commentaires : Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped the states out forth the mode!

Avantages :

I beloved the easiness of using Updox! I don't have to hunt around, bother customer service for what I need to do. Some of the other software/applications that I use, are time consuming and exhausting to figure out.

Inconvénients :

I would similar to encounter it integrate with my EMR and so that I don't take to download documents from Updox and and so upload them into the EMR.

Cambric C.

Part Manager (É.-U.)

Cabinets médicaux, 2-10 employés

Temps d'utilisation du logiciel : one à v mois

Source de 50'avis

Great Product

5 il y a two ans

Commentaires : Nosotros take been able to keep treating our patients during COVID-19 while keeping our staff safe and our patients safety.

Avantages :

The feature that has been about benign to our practice are that it integrates with our EHR system, which allows all the faxes, letters, photos, summaries to be hands imported into the patients' charts.

Inconvénients :

The only issues we have had with this software are not actually issues with the actual software. We take recently started using the Video feature to comply with the CDC guidelines and still permit u.s. to treat our patients. Information technology is very easy to employ, both on our finish and the patient terminate, as in that location is nada for them to download. The just time we accept had issues have been when the patient does not have good signal. Again, not an event with Updox itself, merely the only issue we have had thus far.